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Shipping & Returns

Shipping

All orders are shipped from Sydney using Australia Post. The shipping costs will be calculated at checkout. Delivery time is usually within 3 working days within Australia. Please note, we cannot guarantee delivery times. If your order does not arrive within a reasonable time please contact us by phone or email.

International Shipping

All international orders are shipped from Sydney using Australia Post. Standard international delivery with a tracking number.

Frankie & Boyd will ship all current products EXCEPT the candle holders internationally. If you would like the candle holders and are overseas please contact us for shipping rates international.

For New Zealand orders we charge a flat rate of $19.50.

For ALL other countries we charge a flat rate of $26.50.

All products are sold on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international shipping. Please note that many countries have specific import restrictions on certain products or materials and it is the responsibility of customers to check local customs regulations before placing an order for shipping outside Australia. Frankie & Boyd does not offer any assistance in this process and will not credit customs and duties paid on your order; this must be pursued by customers within their own jurisdictions.

Returns

We take great pride in our reputation for quality, and we will provide you with a refund or exchange for full priced items. All items are thoroughly checked before sending and packaged with care. However, in the unlikely event that you receive an item that is faulty or damaged, please contact us by phone or email to arrange a refund or replacement. To obtain a full refund all items must be in saleable condition, in their original packaging with all tags still intact, have not been worn, damaged or washed. All returns must be returned to Frankie & Boyd within 7 days to be eligible for a refund. Returns after this period will not be accepted. If a refund is approved, the refund will be applied to the original card of purchase. Unfortunately we do not refund original shipping charges. Please note sale items and prototypes are final sale and cannot be returned for a refund or exchange unless deemed faulty.

How to return

Return shipping must be prepaid and traceable method to ensure safe and documented delivery. Frankie & Boyd take no responsibility for missing incoming deliveries. Return shipping charges are not refundable. Frankie & Boyd will reimburse any reasonable documented shipping charges for return of goods that have been deemed faulty.

Send returns to:

Frankie & Boyd
19/94 Oxford St, Darlinghurst
NSW 2010 Australia

E studio@frankieandboyd.com.au

P +612 8006 3321